Delivery, Returns & Terms

Everything you need to know about getting your order home.

How long delivery takes

Most orders arrive within 2 to 3 weeks. During sale periods 4 to 6 weeks

Prefer to collect it yourself?

Pickup is available from our showroom only, usually within 5 or more days, though some items take up to 10 days+. Give us a call at +97142556547 before you drive over so we can have it ready.

Need it sooner?

We offer express delivery on items that are ready to go. Contact our team +971525379824 for the charge, which is paid before we dispatch.

Before your delivery day

Once your order is ready, we'll notify you by email or SMS. On the day, our team calls about 30 minutes before arrival, so please have someone at the address to receive it.

If you need to move the date after the truck has left our warehouse, are unavailable, or turn the delivery away, a re-delivery fee applies per attempt:

• AED 400 for Dubai and Sharjah
• AED 500 for Abu Dhabi, RAK, and Fujairah

If you cancel on the scheduled day, your next available slot is about 7 days out. To skip the wait, you can pay the express fee instead.

Delivery costs

• Dubai: free over AED 1,000
• Other emirates: free over AED 3,000, otherwise a flat AED 150
• Shipping charges are non-refundable.

Living in an apartment or tower?

Please measure your service lift before ordering to make sure your piece fits. If it won't fit the lift, we can carry it up the stairs for AED 100 per flight (subject to approval). We can't take responsibility for items that don't fit, so double-check your measurements. See our Furniture Lift Measuring & Delivery Guide.

On delivery

Signing for your order confirms you've accepted it, so please check it before you sign. If something isn't right, tell the delivery team on the spot and they'll take it back. Our customer service team will reach out within 24 hours to sort it out.

A note on installation: assembly is only included on items bought with assembly support. We don't install chandeliers, lighting, wall décor, mirrors, or any fixed pieces, so please arrange your own fitter for those.

Changing or cancelling an order

• Before production starts: you can cancel, with a 10% cancellation fee.
• Once production begins: cancellations are no longer possible.
• Approved returns: need our written approval first and carry an AED 700 handling fee.

Final Sale Items

The following pieces are final sale and can't be cancelled (once confirmed), returned, exchanged, or refunded, because they need specialist handling and installation:

• Cabinets
• Marble
• Travertine
• Limestone
• Other natural stone pieces

Before you confirm one of these, please check that the size suits your space and that every entrance, hallway, lift, staircase, and doorway can fit it through. We can't be held responsible for access issues or incorrect measurements. The same terms apply to customised items and anything under Last Chance, Sale, or Clearance.

Storage

We'll hold your order free for 14 days. After that, storage is 10% of the invoice value per month. If it stays uncollected past 8 weeks, we may cancel and resell it, with no refund.

Thank you for choosing WS Living.

Questions about a return? Email us at customerservice@wsliving.ae or customerrelation@wsliving.ae.