Shipping Policy | WS LIVING - UAE

Delivery Timeline:

• Normal Days Expected delivery within 2-4 weeks from the date of purchase.
• During Sale Period Expected delivery within 4-6 weeks from the date of purchase.

Local Pickup Orders Timeline:

•  Local pickup for orders can vary between 5 to 10+ days, depending on the item. While the usual pickup timeline is around 5+ days, occasional delays may occur. Please contact us prior to visit our showroom
• Pickup Location is only in our showroom.

Expedited Delivery Option:

• Customers requiring expedited delivery for ready items may opt for our express delivery service.
• Express delivery ensures prompt delivery of ready items.
• Customers opting for express delivery will incur additional charges, which are as follows:
• Dubai: A charge of AED 250 will apply.
• Other Emirates: A charge of AED 450 will apply.

Process for Expedited Delivery:

• Customers requesting expedited delivery must contact our customer service team.
• Upon request, customers will be informed of the express delivery charges.
• Full payment for express delivery charges must be made before dispatching the items.
  
  Delivery Confirmation:
  
  
• Upon the readiness of your order for dispatch, you will receive a notification via email or SMS.
• On the day of your scheduled delivery, our delivery team will reach out to you with a notification 30minutes prior to their arrival at your location.
• Please ensure someone is available at the delivery address to receive the items.

Delivery Rescheduling Policy:

• If a customer cancels the delivery on the scheduled date provided by WS Living, the delivery will be rescheduled.
• In such cases, the customer will be required to wait for a period of 7 days for the next available delivery slot.
• If the customer is unwilling to wait for the 7-day rescheduled date, they have the option to expedite the delivery by paying the applicable express delivery charge.

Delivery Terms and Conditions:

• WS Living reserves the right to modify the delivery policy without prior notice.
• Delivery delays may occur due to unforeseen circumstances like weather conditions or logistical constraints. We will promptly notify customers in such situations.
• Customers are responsible for providing accurate delivery information. Additional costs arising from incorrect or incomplete delivery information will be the customer's responsibility.

Contact Us:
For inquiries or assistance regarding delivery, please reach out to our customer service team at 04 255
6547.
We appreciate your patronage and look forward to serving you with excellence at WS LIVING.

- SHIPPING CHARGES ARE NON-REFUNDABLE.

• Please note that the shipping timeline provided is an estimate and may vary based on factors such as product availability, customisation requirements, and delivery location. Our team strives to ensure timely delivery and will communicate any potential delays with customers proactively.
• Customers residing in multi-story buildings: prior to purchase this item, kindly ensure that you measure the dimensions of the service lift to ensure compatibility.
• Products that are not compatible with the lift space can be moved via stair cases, however our delivery team charge a fee of 100 aed per flight of stairs. Therefore, please ensure you have checked the measurements of the space correctly as we do not take responsibility for incompatible items.
  
  Click here To See : Furniture Lift Measuring & Delivery Guide

 We are committed to ensuring that your orders are delivered safely and in a timely manner. If you have any specific shipping requirements or inquiries, please feel free to contact our customer support team, who will be happy to assist you

Delivery Cost: 
Free Delivery for orders above 1000 AED ( Only for DUBAI & SHARJAH )

For remaining Emirates Orders Below 3000 AED , 150 AED standard shipping fee 

Thank you for choosing WS LIVING

You can always contact us for any return question at info@wsliving.ae.